Him: British Airways...

Me: Hola... podemos hablar en ingles?

Him: Yes, one moment.

(Hold music... ice-cream truck version of "The Entertainer")

Him: Yes, hello?

Me: Hi, I’m calling about two pieces of luggage that didn't come in with me yesterday on BA flight 484.

Him: Okay, can you give me please the file registration number?

Me: It’s BCNBA11286

Him: One moment.

(More "Entertainer")

Him: Okay, yes?

Me: I wasn’t able to give you a contact phone number and I’d like to give you one now.

Him: We have phone number 011 207 939...

Me: That number won’t work. It’s an American number and the phone is going to die soon because the charger is in the luggage. I have a Spain number now.

Him: Okay, what is that number?

Me: 648 756 235

Him: Okay, thank you, have a nice day.

Me: Also, I was just on-line and noticed that my last name was spelled incorrectly.

Him: Yes, it’s Wilson, right?

Me: Yes, but the information on the website said Ilson.

Him: Wilson?

Me: No, Ilson, without the w.

Him: Oh, without the w.

Me: Right.

Him: Okay, thank you, have a nice day.

Me: Do you have any information about that baggage? I need it right away.

Him: Okay. Please, one moment.

(I swear it is the exact sound of an ice cream truck... why is THIS their hold music?)

Him: No, we have nothing.

Me: Great. Do you have the address?

Him: Yes... Carrer Sardenya, 74-75...

Me: Actually, it’s 74 - 78...

Him: Yes, one moment.

(blingy bling bling blading blading... bladdada bladda bladda...)

Him: Yes, anything else?

Me: I guess not, no.

Him: Thank you and have a good day.